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How to Handle an Angry Customer
By Celebrity Trollop | September 15, 2006
Spotted this link to Seth Godin’s How to Handle an Angry Customer at Kala Bijoux’s blog. She writes:
The nice thing about SL [dealing with angry customers] is that you don’t have to maintain any happy facial expressions while dealing with the angry person. You don’t even have need to regulate your voice. You just need to make sure you type nice.
Best advice: Don’t get angry back. I like Kala’s observation about a cliched customer service phrase:
Another thing that I’ve heard recently is “The customer is always right.” I hate this phrase. It should be “The customer is often really wrong and misinformed, but I should still treat them with respect.” I guess it’s not as catchy.
If you can’t fit a meme on a bumper sticker, forget about it (at least here in the U.S.!) Good linkage though, definitely worth a moment of your time.
Topics: Business of Fashion |
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